• What is debt management plan?
• What does it cost?
• What if I keep getting letters and phone calls from my creditors?
• How safe is my money?
• How quickly do you pay my creditors?
• How will I know my creditors are being paid?
• Can I pay more or less if I want to change payments?
• Do I need to change banks?
• Will I be able to get a mortgage or further loans/finance?
• Is this a loan?
• Do I need to cancel my direct debits?
• What if I am not happy with the service?
• Are you governed by any regulations?
• What happens to my information and records?
• How will this affect my credit rating?

If you pay by standing order we normally pay on the first business day after we receive the money from you. If you pay any other way, your money will be paid out similarly when it clears through the banking system. This is normally 5 working days of receipt. If there are any difficulties we will contact you straight away to sort out the problem.